Booking terms and rules

Booking and prepayment

Your booking is confirmed by a prepayment. The amount depends on the format: a quest, a Birthday package, a quest with a lounge room, or an off-site event. You can pay online via a link or in cash at the venue (arrange the visit in advance), and legal entities can pay by invoice with a contract and closing documents. If the prepayment was made through an aggregator, there is no need to pay it again. Under the “Early booking” offer (at least 20 days ahead), 100% of the quest price is paid. The quest prepayment is 500 ₽ (RUB).

Cancellation

Let us know about a cancellation at least a day in advance, and we will refund the prepayment or keep it for a rescheduled game. If you cancel less than 24 hours ahead: for a quest, the prepayment is not refunded but may be kept for a game on another date; for a Birthday package, actual expenses (pizza, drinks, cake, etc.) are withheld. Refunds go back the way you paid: online, to the same account (1–3 days on our side, then it depends on your bank); in cash, at the venue; through an aggregator, the aggregator issues the refund.

Rescheduling

You can reschedule a game by giving at least a day's notice, and the prepayment is kept for the new date. If you reschedule less than 24 hours ahead, the quest prepayment may also be kept for the new date; for a Birthday package, expenses already incurred are withheld.

Arrival

Arrive 10–15 minutes before the start of the game. If you are late, the playing time may be shortened or the game canceled.

Age rules

The minimum age depends on the quest. Children from 8 years old (in some quests from 6–7) play with an animator or an accompanying adult. Everyone who enters the game area counts as a player, except infants.

House rules

A game lasts exactly 60 minutes, and at your request it can be stopped at any time. No brute force is needed: damage to props caused by participants must be paid for. Photo and video recording inside the quest is prohibited, and the premises are under video surveillance. You may bring your own treats, except strong spirits; the waiting area has a water cooler and tea.

What to bring

Comfortable clothes and shoes. Spare shoes are optional (you cannot play in socks). Arrive 10–15 minutes before the start. Phones and flashlights stay outside the quest. The administrator takes a group photo of your team after the game, and you can download it free of charge from our VK community.

Restrictions

• Not recommended if you have claustrophobia, epilepsy or other conditions that make enclosed spaces or emotional strain unsafe.
• Photos and videos are not allowed inside the quest; phones and flashlights are not used.
• Please do not break or take away any props; participants pay for any damage they cause.
• Do not play under the influence of alcohol or drugs.